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Return Policy
Return policy for online shopping at www.crescendomusic.co.in
Terms & conditions for return process:
- Crescendo only accepts returns made within 2 days after delivery.
- The product must reach us within 2 days from the date of delivery.
- All return items must include original packaging along the owner’s manual, warranty card and should not show any wear or abuse with the product.
- Refunds are made for product value only, excluding shipping and handling charges.
- Products received with physical damage must be reported to Crescendo on the same day of the delivery date via email
- Refunds are made for product value only, excluding shipping and handling charges
The following items are non-returnable except for defects:
- Opened or used sets of strings, reeds
- Computer software, Audio interface, Keyboards (or any other product that require registration in order to be used. Once registered, the product cannot be reassigned to another user and therefore, we cannot accept the return)
- Internal earphones, earplugs, traditional and ethnic wind instruments, Saxophone, harmonicas etc. (hygiene issues),
- Pickups or other items that have been installed,
- Drumheads and sticks, books, cassettes, CDs, DVDs, and videos.
- Any instrument, whose serial number is missing, altered or tampered.
- Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issues.
- Damage or dents incurred during the return shipping process
- Wear and tear on the product like small scratches and dents
- Damage to the original manufacturing box or accessories
- Tampered / Missing barcode from the product
Return Process:
If you would like to return a product, it is required to contact us at +91-94976 43210 or email us at crescendomusicmall@gmail.com
All returns must be authorized and the return shipment must be within 2 days of the delivery of your order.
Please pack the product properly, as it was delivered to you, so that there is no damage or dents during return process.
Address to Return:
CRESCENDO
T.C.14/2284
NALANCHIRA
THIRUVANANTHAPURAM
KERALA
INDIA
Ph: +91-94976 43210
The refund will be initiated only after the package has been received back at our store and inspected.
The refund amount will be transferred, as per banking and payment gateway norms, within five business days of the receipt of the returned shipment at our store.
Please note that this return policy is applicable for your online purchases on www.crescendomusic.co.in only.
This return policy is not applicable if you visit our store, choose and purchase the instrument personally.
Warranty Policy
Warranty as per company terms & conditions
- Warranty applies only if the product malfunctions under normal Operation conditions
- Products are covered for manufacturing defects, but not for normal wear and tear and abuse
- Products purchased from us are covered under manufacturer’s standard warranty
- Fret wear, saddle wear, nut wear, strings, and batteries are not covered
- Damages from abuse, misuse, or battery leakage are not covered
- Damages due to normal wear and tear are not covered
- For tube amplifiers, warranty does not cover replacement of the tubes/valves.
- Improper use of any power supply, warranty does not cover
- An unauthorized product, modifications or alterations ,warranty does not cover
- Failure to follow the manufacturer’s instructions, warranty will not be applicable
- Vandalism, theft, fire, or any other act of Nature, warranty not applicable
- Accessories are not covered under Warranty.
- Warranty is non-transferable. Only applies to the original owner of the product